Privacy Policy

1. Introduction

DDA Innovation ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data when you visit our website or use our services.

2. Information We Collect

We collect information that you voluntarily provide to us when you:

• Fill out our contact form (name, company, email, phone, message)
• Use our live chat widget (name, email, chat messages)
• Request a service consultation (name, email, service interest)
• Subscribe to our newsletters or marketing communications

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, referring URLs, and browsing behavior through cookies and similar technologies.

3. How We Use Your Information

We use the collected information for the following purposes:

• To respond to your inquiries and provide customer support
• To send you confirmation emails and follow-up communications
• To deliver and improve our services
• To send marketing and promotional content (with your consent)
• To analyze website usage and improve user experience
• To protect against fraud and unauthorized access

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: We may share data with trusted third-party service providers who assist us in operating our website and delivering services (e.g., email providers, hosting services).
• Legal requirements: We may disclose information if required by law or in response to valid legal requests.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your personal data
• The right to withdraw consent at any time
• The right to object to processing of your personal data
• The right to data portability

To exercise any of these rights, please contact us at support@ddainnovation.com.

8. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• support@ddainnovation.com
• (+1) 437-559-2951
• Ontario, Canada